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Sudarshan
Balakrishnan
Languages: 
English
Tamil
March, 1977
Bio: 
Sudarshan Contact:+91 99455 25903 E-Mail: SudarshanBalakrishnan@live.com Management professional with total of 15+ years of experience. Experienced in Consulting, Delivery, Program, Project and Operations Management. Has planned, managed, and delivered medium to large-sized ERP & EPM programs and projects that had significant effect on the organization; Oracle EPM Hyperion, Oracle eBiz, SAP BW in FMCG, Telecom, Computer Manufacturing, Retail, Banking, and Pharmaceutical MNCs. A decisive leader capable of engaging multiple stakeholder ranging from software developer to CxOs; has managed project team of 30 resources with distributed skill-sets in multi model; onshore-onshore, onshore-offshore set up Oct’15- Till date with Unilever ETS as Project Consultant (Freelance) contracted thru Resources Global Professional  Currently providing project management consulting service to one of the world largest FMCG company working for its Enterprise Technology Solution Business Operation Plan to Forecast organization.  Currently leading Oracle PBCS CashUps project for 2 countries.  Previously lead Bank Master Data Management, Forex Exposure Management Treasury projects as a part of Treasury Record to Report team.  Responsible for the end-to-end Project Delivery  Involved in preparing project charter, stakeholder management, developing project plan, business process As-Is study, To-Be design, gap analysis, tool selection, RFI, RFP, vendor selection, testing, solution demo, deployment to business as usual.  Responsibility include closely working with multiple stakeholders like business finance team, country team, system integrator, enterprise architecture team, & application maintenance vendor  Also worked closely with Business Financial Service, Operational Centre, Country Treasury, Global Treasury Organization, IT innovation CoE, CTO organization, and Third Party Consulting organization. Apr’15- Oct'15 with Dhanush Infotech Private Limited., Gurugram as Delivery Manager  He was responsible for the end-to-end Delivery Management which includes relationship building, provide solutions and IT strategies in Oracle EBS Competency  Currently implementing Oracle applications: SCM, Finance & HRMS Module for a major telecom client  Involved in micro to macro management in different project phases, guide and execute projects and responsible for the qualitative delivery  Involved in solution strategy, working closely with Delivery Directors/ Client Delivery Managers to develop the technical plan, and keep all the team members informed of the plans for smooth implementation for quality solutions  Responsible for all day-to-day aspects of project including owning/building key client relationships, developing and implementing multichannel direct-to-client strategies aligned with client expectations, goals and objectives.  People Management and Relationship Building: Maintain close relationships with the resources and keep them motivated and increase the morale of the resources. Retain key resources and control the resource turnover in the competency.  Creating credibility and winning trust from the customer, business mining by generating new business acquisitions and opportunities from existing account.  Has complete understanding of the business of the account and provides solutions to meet the business needs of the accounts.  Maintains the existing relationships as well and develops new relationships to achieve the business objectives and ensures account meets its revenue targets.  Achieving key business standards / parameters (revenues and gross margins) for various solutions and services, set for specific business period.  Manages named accounts, close new business by keeping customers informed and attaining high level of customer satisfaction resulting in customer.  In-depth understanding of financial status of account and ensure resourcing within the account is appropriate.  As a part of Practice Management, responsibility for the development and execution of all key managed services product including segmentation, positioning, pricing, and the ongoing life-cycle management for the service. Jan’14-Jun’14 with Technosoft Global Services., Bangalore as Program Manager  As Program Manager, Program Management Centre of Excellence for Business Operations Office, he was managing Oracle Compensation and Incentive program  He planned, managed, and executed multiple projects in OIC and reporting space for client's sales & marketing organization.  He was responsible for the planning, overall program management, deliverable and program close-out activities to successfully meet stakeholder’s goals and objectives.  He was responsible for daily oversight of project teams, communication with key stakeholders and subject matter experts to ensure successful project execution.  He published regular project/program status reports, conduct regular status meetings and other project/program communications as required. This includes reporting of metrics and required KPIs.  Proactively managed program risks and issues and facilitated resolution of conflicts.  Created and developed strong relationships with cross functional business partners.  Identified opportunities to improve the effectiveness and efficiency of the IT Strategic Programs team.  Works very closely with stakeholders: Business Process Management, Solution Architect, Infrastructure, Business Analyst, Development, Testing, and Production support teams.  Engaged with other Program Manager on system interlocks  Executed projects using both traditional SDLC, mostly Microsoft Solution Framework, and Agile Scrum methodology projects  As Scrum Master facilitated: Scrum daily stand up meeting, product backlog prioritization, release planning, release backlog, sprint planning, sprint backlog, sprint burn-up and burn-down chart, release burn-down chart and report the status using scrum velocity, sprint review, & conduct sprint retrospective  Worked very closely with Change Control Board and Change Manager on various change request and new production deployments implementation.  Developed Project Management Audit Framework to enable auditing of PMCoE  Used tools like Clarity to schedule programs, assign resources, raise issue, monitor risk, track cost; Team Foundation Server for application development life cycle, BMC remedy for incident, problem and change management.  Reviewed development and test effort estimation using function point, use cases or SMC methods and makes sure that it aligns with production deployments dates.  Monitored, reviewed, audited entry and exit gates and made sure each project and program compliance is adhered 100%  He was accountable for roadmap planning, resource supply demand planning, stakeholder management, release management, risk management, change control, team management, project estimation at both program and project level Oct’12-Apr’13 with Stone Apple Solutions., Malaysia as Project Manager  Seamlessly executed 6 Oracle Hyperion EPM technology projects for banking, media, manufacturing, retail chain & food chain customers. Was entrusted to manage revenue of MYR 1.5 Million.  Helped Sales to up-sell annual service maintenance contracts in 3 accounts. Was managing a team of Senior consultants, Team Leads, and Business Analysts.  For Agile Projects act as Scrum Master, implemented scrum life cycle  Headed and conducted project steering committee meeting with clients regularly to review the project status and revise the baselines to align them to meet the changed customer goals.  Identified critical revenue leakages and project issues in two on-going projects in Singapore worth SGD 3 Million and gave recommendation to streamline both the projects which prevented further loss of revenue.  Identified risk and tried to avoid, mitigate and transfer them appropriately.  Has implemented six sigma and lean practices. Built very strong relationship with customer and regularly highlights how the projects that are being executed are adding value to the bottom line of customer's organization.  Constantly delivered customer delight by meeting most of the expectation set by customers in the project. Jun’12-Sep’12 with Arowana Consulting., Dubai as Project Manager  Initiated the project, gathered initial scope, helped in developing initial prototype, trained the resources on the functional aspect / basic technology  Managed 2 resources. Nov’11-May’12 with iGate Patni Global Solution., Bangalore as Manager-Projects  Managed and executed multiple Java projects for ING Vysya Bank with consisted a team of 30 consultants which contributed about $270K per annum revenue to the BFSI vertical.  Worked very closely with IT Change Delivery Head. As the engagement was on staff augmentation model, planning and prioritization of various projects based on customer needs was very critical factor for project success.  Minimized overall cost to project by suggesting resource mix (different combination of senior, regular and trainee consultants)  Implement both waterfall and agile project management methodology; driven by client  Took over the project and changed the basic work culture of the team from non-process oriented ad hoc approach to a process oriented seamless approach  Value addition: Developed SIMPLEs application development maintenance framework May’10-Oct’11 with Cognizant Technology Solution., Bangalore as Senior Associate Projects  Member Project Management Office which was providing support to Johnson & Johnson project delivery team.  He was in-charge for on-boarding and off-boarding of project staff for 3 of its projects. Approved timesheet and prepared invoices and followed up for payment from customer  Built very close relationship with J&J Project Delivery Manager and identified projects where CTS would provide enhanced support to J&J Project Delivery Team. He was part of the weekly project status review meeting.  Additionally managed a team of 3 consultants who did reverse engineering project for J&J Singapore Finance  Worked closely with 15 EMEA Marketing Country’s CFOs, Finance Managers, Financial Planners, and Brand Planners.  Transitioned the project from onshore, Macclesfield, Manchester, UK to offshore India development centre. He travelled to UK and worked closely with Business Information Manager of AZ to complete this transition successfully  Assisted Marketing Country Analyst to complete budgeting and planning process by due date.  Trained them on the functionality through class room and online Webex methods Jul’07-May’10 with Lenovo India., Bangalore as Manager Finance Operations; promoted from Financial Analyst  Hyperion Essbase, Hyperion Planning, Hyperion Interactive Reporting, and SAP BW regional system administrator & IT specialist  IT Systems business transformation lead for AP finance  Implemented application security process, created users/groups, security profiles and application access to different groups using filters in Hyperion Essbase application manager.  Trained new users on the Essbase system and Reports and Essbase Excel Add-on  Provided technical assistance and support to end users and was involved in developing documents for Hyperion Essbase system processes and training materials.  Involved in building an outline and assigning descriptive alias name to members.  Value addition: Developed 3PET process framework and helped streamline few finance process  Managed planning, execution, and claiming of alliance programs fund up to $120M  Operations: Educated marketing teams of all Geos and WW Marketing Services about alliance program; and trained the marketing operations on the new processes within 45 days of new or changed partner marketing programs  Tracked, reported, and ensured maximum utilization for Intel, MSFT, and AMD MDF Funds Apr’07-Jul’07 with First Indian Corporation., Bangalore as Financial Analyst  Requirement gathering and high level design of Hyperion Essbase system  Administer user security, prepare and publish reports using Hyperion essbase 7.1.1 & Oracle 11i Business Intelligence - Discoverer plus  Budget Vs Actual (cost center wise monthly report), Hot & cold seat cost analysis, New migration costing (One time costing report for planned migration), & Benchmarking report (was involved in benchmarking of captive IT/ IT enabled services done by Ernst & Young) Oct’04-Mar’07 with Dell International Services., Bangalore as Reporting Analyst Group Lead promoted twice  Requirement gathering, design, development and testing of sales reporting application using Dell Direct Data Datewarehouse, SQL Server, MS Access using VBA scripts. • Fraud and Credit Analyst – EMEA: Assess, set, control credit limit and credit term for Norben relationship customers, work closely with D&B and Coface, & prevent credit fraud • Subject Matter Expert - Asset Recovery Business – US: Collect asset belonging to Dell from various relationship customers, managed relationship portfolio of $3 million,& completed business process improvement project and business continuity projects. Prior Experience May’95-Oct’04 with Multiple Organization., Bangalore & Coimbatore as BPO Executive & Electronics Service Engineer EDUCATION Master of Business Administration Banking and Finance Alagappa University, Karaikudi. Bachelor of Business Administration University of Madras, Chennai. Diploma in Electronics and Communication Engineering CSI Polytechnic, Salem. CERTIFICATIONS Project Management Institute Certified Project Management Professional PMP 2011-2017 Scrum Alliance Certified Scrum Master CSM 2013-2015 Oracle Certified Professional (Hyperion Planning) IBM Certified TM1 Developers Dell Certified Business Process Improvement Yellow Belt Microsoft Certified Professional Diploma In Information and System Management Aptech 1995 SCHOLARSHIP, AWARDS, HONOR Mr Process Lenovo India Best Support Staff First Indian Corporation Rookies of Quarter Dell International Service Awesome Customer Experience for 6 months Dell International Service Certificate of Recognition HSBC EDPI President Rotract Club of CSI Polytechnic 93-94 CSI Polytechnic Aptech Scholarship College Topper #1 CSI Polytechnic TRAININGS UNDERGONE Basics of CMMI conducted by Cognizant Technology Solutions Basics of Bid Management conducted by Cognizant Technology Solutions Time Management conducted by John Serrao in First Indian Corporation Leadership Essence Module I & II Conducted by Dell International Services. Leadership Essentials conducted by Dell International Services. PMP Quest conducted by PMI Bangalore chapter.
Volunteering Experience: 
Help plant trees in neighborhood; spread message for blood donation camps
Education: 
MBA
Occupation: 
IT Project Manager
Other Skills: 
office administration
project tracking
project reporting
coordination
driving LMV
minor electric work
computers
Sudarshan Balakrishnan
Bangalore
India
Languages:
English, Tamil
March, 1977
Description
Sudarshan Contact:+91 99455 25903 E-Mail: SudarshanBalakrishnan@live.com

Management professional with total of 15+ years of experience. Experienced in Consulting, Delivery, Program, Project and Operations Management. Has planned, managed, and delivered medium to large-sized ERP & EPM programs and projects that had significant effect on the organization; Oracle EPM Hyperion, Oracle eBiz, SAP BW in FMCG, Telecom, Computer Manufacturing, Retail, Banking, and Pharmaceutical MNCs. A decisive leader capable of engaging multiple stakeholder ranging from software developer to CxOs; has managed project team of 30 resources with distributed skill-sets in multi model; onshore-onshore, onshore-offshore set up


Oct’15- Till date with Unilever ETS as Project Consultant (Freelance) contracted thru Resources Global Professional

 Currently providing project management consulting service to one of the world largest FMCG company working for its Enterprise Technology Solution Business Operation Plan to Forecast organization.
 Currently leading Oracle PBCS CashUps project for 2 countries.
 Previously lead Bank Master Data Management, Forex Exposure Management Treasury projects as a part of Treasury Record to Report team.
 Responsible for the end-to-end Project Delivery
 Involved in preparing project charter, stakeholder management, developing project plan, business process As-Is study, To-Be design, gap analysis, tool selection, RFI, RFP, vendor selection, testing, solution demo, deployment to business as usual.
 Responsibility include closely working with multiple stakeholders like business finance team, country team, system integrator, enterprise architecture team, & application maintenance vendor
 Also worked closely with Business Financial Service, Operational Centre, Country Treasury, Global Treasury Organization, IT innovation CoE, CTO organization, and Third Party Consulting organization.

Apr’15- Oct'15 with Dhanush Infotech Private Limited., Gurugram as Delivery Manager

 He was responsible for the end-to-end Delivery Management which includes relationship building, provide solutions and IT strategies in Oracle EBS Competency
 Currently implementing Oracle applications: SCM, Finance & HRMS Module for a major telecom client
 Involved in micro to macro management in different project phases, guide and execute projects and responsible for the qualitative delivery
 Involved in solution strategy, working closely with Delivery Directors/ Client Delivery Managers to develop the technical plan, and keep all the team members informed of the plans for smooth implementation for quality solutions
 Responsible for all day-to-day aspects of project including owning/building key client relationships, developing and implementing multichannel direct-to-client strategies aligned with client expectations, goals and objectives.
 People Management and Relationship Building: Maintain close relationships with the resources and keep them motivated and increase the morale of the resources. Retain key resources and control the resource turnover in the competency.
 Creating credibility and winning trust from the customer, business mining by generating new business acquisitions and opportunities from existing account.
 Has complete understanding of the business of the account and provides solutions to meet the business needs of the accounts.
 Maintains the existing relationships as well and develops new relationships to achieve the business objectives and ensures account meets its revenue targets.
 Achieving key business standards / parameters (revenues and gross margins) for various solutions and services, set for specific business period.
 Manages named accounts, close new business by keeping customers informed and attaining high level of customer satisfaction resulting in customer.
 In-depth understanding of financial status of account and ensure resourcing within the account is appropriate.
 As a part of Practice Management, responsibility for the development and execution of all key managed services product including segmentation, positioning, pricing, and the ongoing life-cycle management for the service.








Jan’14-Jun’14 with Technosoft Global Services., Bangalore as Program Manager
 As Program Manager, Program Management Centre of Excellence for Business Operations Office, he was managing Oracle Compensation and Incentive program
 He planned, managed, and executed multiple projects in OIC and reporting space for client's sales & marketing organization.
 He was responsible for the planning, overall program management, deliverable and program close-out activities to successfully meet stakeholder’s goals and objectives.
 He was responsible for daily oversight of project teams, communication with key stakeholders and subject matter experts to ensure successful project execution.
 He published regular project/program status reports, conduct regular status meetings and other project/program communications as required. This includes reporting of metrics and required KPIs.
 Proactively managed program risks and issues and facilitated resolution of conflicts.
 Created and developed strong relationships with cross functional business partners.
 Identified opportunities to improve the effectiveness and efficiency of the IT Strategic Programs team.
 Works very closely with stakeholders: Business Process Management, Solution Architect, Infrastructure, Business Analyst, Development, Testing, and Production support teams.
 Engaged with other Program Manager on system interlocks
 Executed projects using both traditional SDLC, mostly Microsoft Solution Framework, and Agile Scrum methodology projects
 As Scrum Master facilitated: Scrum daily stand up meeting, product backlog prioritization, release planning, release backlog, sprint planning, sprint backlog, sprint burn-up and burn-down chart, release burn-down chart and report the status using scrum velocity, sprint review, & conduct sprint retrospective
 Worked very closely with Change Control Board and Change Manager on various change request and new production deployments implementation.
 Developed Project Management Audit Framework to enable auditing of PMCoE
 Used tools like Clarity to schedule programs, assign resources, raise issue, monitor risk, track cost; Team Foundation Server for application development life cycle, BMC remedy for incident, problem and change management.
 Reviewed development and test effort estimation using function point, use cases or SMC methods and makes sure that it aligns with production deployments dates.
 Monitored, reviewed, audited entry and exit gates and made sure each project and program compliance is adhered 100%
 He was accountable for roadmap planning, resource supply demand planning, stakeholder management, release management, risk management, change control, team management, project estimation at both program and project level

Oct’12-Apr’13 with Stone Apple Solutions., Malaysia as Project Manager
 Seamlessly executed 6 Oracle Hyperion EPM technology projects for banking, media, manufacturing, retail chain & food chain customers. Was entrusted to manage revenue of MYR 1.5 Million.
 Helped Sales to up-sell annual service maintenance contracts in 3 accounts. Was managing a team of Senior consultants, Team Leads, and Business Analysts.
 For Agile Projects act as Scrum Master, implemented scrum life cycle
 Headed and conducted project steering committee meeting with clients regularly to review the project status and revise the baselines to align them to meet the changed customer goals.
 Identified critical revenue leakages and project issues in two on-going projects in Singapore worth SGD 3 Million and gave recommendation to streamline both the projects which prevented further loss of revenue.
 Identified risk and tried to avoid, mitigate and transfer them appropriately.
 Has implemented six sigma and lean practices. Built very strong relationship with customer and regularly highlights how the projects that are being executed are adding value to the bottom line of customer's organization.
 Constantly delivered customer delight by meeting most of the expectation set by customers in the project.

Jun’12-Sep’12 with Arowana Consulting., Dubai as Project Manager
 Initiated the project, gathered initial scope, helped in developing initial prototype, trained the resources on the functional aspect / basic technology
 Managed 2 resources.

Nov’11-May’12 with iGate Patni Global Solution., Bangalore as Manager-Projects
 Managed and executed multiple Java projects for ING Vysya Bank with consisted a team of 30 consultants which contributed about $270K per annum revenue to the BFSI vertical.
 Worked very closely with IT Change Delivery Head. As the engagement was on staff augmentation model, planning and prioritization of various projects based on customer needs was very critical factor for project success.
 Minimized overall cost to project by suggesting resource mix (different combination of senior, regular and trainee consultants)
 Implement both waterfall and agile project management methodology; driven by client
 Took over the project and changed the basic work culture of the team from non-process oriented ad hoc approach to a process oriented seamless approach
 Value addition: Developed SIMPLEs application development maintenance framework
May’10-Oct’11 with Cognizant Technology Solution., Bangalore as Senior Associate Projects
 Member Project Management Office which was providing support to Johnson & Johnson project delivery team.
 He was in-charge for on-boarding and off-boarding of project staff for 3 of its projects. Approved timesheet and prepared invoices and followed up for payment from customer
 Built very close relationship with J&J Project Delivery Manager and identified projects where CTS would provide enhanced support to J&J Project Delivery Team. He was part of the weekly project status review meeting.
 Additionally managed a team of 3 consultants who did reverse engineering project for J&J Singapore Finance
 Worked closely with 15 EMEA Marketing Country’s CFOs, Finance Managers, Financial Planners, and Brand Planners.
 Transitioned the project from onshore, Macclesfield, Manchester, UK to offshore India development centre. He travelled to UK and worked closely with Business Information Manager of AZ to complete this transition successfully
 Assisted Marketing Country Analyst to complete budgeting and planning process by due date.
 Trained them on the functionality through class room and online Webex methods

Jul’07-May’10 with Lenovo India., Bangalore as Manager Finance Operations;
promoted from Financial Analyst
 Hyperion Essbase, Hyperion Planning, Hyperion Interactive Reporting, and SAP BW regional system administrator & IT specialist
 IT Systems business transformation lead for AP finance
 Implemented application security process, created users/groups, security profiles and application access to different groups using filters in Hyperion Essbase application manager.
 Trained new users on the Essbase system and Reports and Essbase Excel Add-on
 Provided technical assistance and support to end users and was involved in developing documents for Hyperion Essbase system processes and training materials.
 Involved in building an outline and assigning descriptive alias name to members.
 Value addition: Developed 3PET process framework and helped streamline few finance process
 Managed planning, execution, and claiming of alliance programs fund up to $120M
 Operations: Educated marketing teams of all Geos and WW Marketing Services about alliance program; and trained the marketing operations on the new processes within 45 days of new or changed partner marketing programs
 Tracked, reported, and ensured maximum utilization for Intel, MSFT, and AMD MDF Funds

Apr’07-Jul’07 with First Indian Corporation., Bangalore as Financial Analyst
 Requirement gathering and high level design of Hyperion Essbase system
 Administer user security, prepare and publish reports using Hyperion essbase 7.1.1 & Oracle
11i Business Intelligence - Discoverer plus
 Budget Vs Actual (cost center wise monthly report), Hot & cold seat cost analysis, New migration costing (One time costing report for planned migration), & Benchmarking report (was involved in benchmarking of captive IT/ IT enabled services done by Ernst & Young)

Oct’04-Mar’07 with Dell International Services., Bangalore as Reporting Analyst Group Lead
promoted twice
 Requirement gathering, design, development and testing of sales reporting application using Dell Direct Data Datewarehouse, SQL Server, MS Access using VBA scripts.
• Fraud and Credit Analyst – EMEA: Assess, set, control credit limit and credit term for Norben relationship customers, work closely with D&B and Coface, & prevent credit fraud
• Subject Matter Expert - Asset Recovery Business – US: Collect asset belonging to Dell from various relationship customers, managed relationship portfolio of $3 million,& completed business process improvement project and business continuity projects.


Prior Experience

May’95-Oct’04 with Multiple Organization., Bangalore & Coimbatore as
BPO Executive & Electronics Service Engineer


EDUCATION

Master of Business Administration Banking and Finance
Alagappa University, Karaikudi.

Bachelor of Business Administration
University of Madras, Chennai.

Diploma in Electronics and Communication Engineering
CSI Polytechnic, Salem.

CERTIFICATIONS

Project Management Institute Certified Project Management Professional PMP 2011-2017
Scrum Alliance Certified Scrum Master CSM 2013-2015
Oracle Certified Professional (Hyperion Planning)
IBM Certified TM1 Developers
Dell Certified Business Process Improvement Yellow Belt
Microsoft Certified Professional
Diploma In Information and System Management Aptech 1995

SCHOLARSHIP, AWARDS, HONOR

Mr Process Lenovo India
Best Support Staff First Indian Corporation
Rookies of Quarter Dell International Service
Awesome Customer Experience for 6 months Dell International Service
Certificate of Recognition HSBC EDPI
President Rotract Club of CSI Polytechnic 93-94 CSI Polytechnic
Aptech Scholarship College Topper #1 CSI Polytechnic

TRAININGS UNDERGONE
Basics of CMMI conducted by Cognizant Technology Solutions
Basics of Bid Management conducted by Cognizant Technology Solutions
Time Management conducted by John Serrao in First Indian Corporation
Leadership Essence Module I & II Conducted by Dell International Services.
Leadership Essentials conducted by Dell International Services.
PMP Quest conducted by PMI Bangalore chapter.

Volunteering Experience
Help plant trees in neighborhood; spread message for blood donation camps
Education
MBA
Occupation
IT Project Manager
Other Skills
office administration, project tracking, project reporting, coordination, driving LMV, minor electric work, computers
Home Town

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