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Terms and Conditions

Date of Last Revision: 28th July 2016

THE FOLLOWING DESCRIBES THE TERMS ON WHICH VOLUNTEER ALLIANCE, INC. OFFERS YOU ACCESS TO OUR SITE AND SERVICES.

In using the Volunteer Alliance website and service, users are deemed to have read and agreed to the following terms of use. Volunteer Alliance has developed terms of use for Volunteers, Community Based Organizations and Volunteer Placement Organizations respectively. Use the links below to navigate directly to the terms relevant for you. Note that there are a number of key definitions, outlined in the proceeding section, which are common across all terms of use.

Legal Terms

Definitions of key terms

Terms for Volunteers

Terms for Community Based Organizations

Terms for Volunteer Placement Organizations

Legal Terms

Welcome to the Web site operated by Volunteer Alliance, Inc. ("we," "us"), a California non-profit corporation. We maintain this Web site, VolunteerAlliance.org (our "Site"), as a service to our visitors (our Site and such services, collectively, our "Services"). By using this Site, you agree to comply with and be legally bound by the following terms of use ("Terms"), whether or not you become a registered user of the Services.

Please review the following terms carefully. If you do not agree to these terms, you have no right to obtain information from or otherwise continue using this Site. Failure to use this Site in accordance with the following terms of use may subject you to severe civil and criminal penalties. We reserve the right to make changes to these terms at any time. Your continued use of our Services constitutes your acceptance of such changes. Accordingly, you should review these terms from time to time for such changes.

1. USER RESPONSIBILITY

1.1 Our Site is a Venue. Our Services do not include the introduction of users to one another. Our Site is merely a venue for users to learn about one another and, if they wish, arrange stays with one another. We are not involved in the actual contact between users. As a result, we have no control over the conduct of our users or the truth or accuracy of the information that users post on the Site.
1.2 Identity Verification. Because user verification on the Internet is difficult, we cannot and do not confirm each user’s purported identity. Although we provide tools intended to assist you, such as our "reviews" system, you are responsible for determining the identity and suitability of others with whom you may match by means of this Site. We do not endorse any persons who use or register for our Services. We do not investigate any user’s reputation, conduct, morality, criminal background, or verify the information such user may submit to the Site. We encourage you to communicate directly with potential Community Based Organizations, Volunteer Placement Organizations and Volunteers through the tools available on the Site and to take the same precautions you would normally take when meeting a stranger in person for the first time.
1.3 Your Experience with Other Users. You are solely responsible for your interactions with other users of our Services. We will not be responsible for any damage or harm resulting from your interactions with other users of our Services. We reserve the right, but have no obligation, to monitor interactions between you and other users of our Services and to take any other action in good faith to restrict access to or the availability of any material that we or another user of our Services may consider obscene, lewd, lascivious, filthy, violent, harassing or otherwise objectionable.
1.4 Release. Because our Site is merely a venue, in the event that you have a dispute with one or more users, you release us (and our officers, directors, members, employees, agents and affiliates) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. If you are a California resident, you waive California Civil Code 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."


2. USER CONDUCT. In your use of our Services, you must act responsibly and exercise good judgment. By way of example and not limitation, you shall not:
(a) violate any applicable law or regulation;
(b) infringe the rights of any third party, including without limitation, intellectual property, privacy, publicity or contractual rights;
(c) use information obtained through our Services for any unauthorized purpose;
(d) interfere with or damage our Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
(e) use our Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers;
(f) use our Services in connection with the distribution of spam (which we define as unsolicited bulk e-mail or any other e-mail of a commercial, religious or political or other nature not within the intended purposes of the Services);
(g) "stalk" or harass any other user of our Services;
(h) collect or store any information about any other user other than for purposes of the permitted use of our Services;
(i) use our Services for any commercial purpose other than to promote a Community Based Organization or Volunteer Placement Organization;
(j) register for more than one user account or register for a user account on behalf of an individual other than yourself;
(k) impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity, whether by providing or omitting to provide information;
(l) attempt to defeat any security or verification measure relating to use of the Services; or
(m) assist any third party in doing any of the foregoing.


3. MINORS MAY NOT USE SERVICES. You must be at least 18 years old to register to use the Services. By registering to use our Services, you represent that you are over 18.


4. PRIVACY. We understand the concerns that you may have about your privacy and respect your right to protect your personal information while online. However, our Services are designed to allow users to post photographs and information about themselves for public review and comment. Accordingly, by submitting your photograph and/or any other personal information, you waive any privacy expectations you have with respect to use of such likeness or personal information. If you do not wish to have your picture or information about yourself viewed by or disclosed to others, do not use our Services. We may collect certain other personal information from you that we do not post on our Site. In most cases, we do not intentionally transfer this information to unaffiliated third parties without your consent. However, we reserve the right to transfer such information without your consent to prevent an emergency, to protect or enforce our rights, to protect or enforce the rights of a third party or in response to a court order or subpoena as otherwise required or permitted by law. In addition, we provide this personal information to third-party service providers who help us maintain our Services and deliver information and services to you and other users of our Services.


5. YOUR CONTENT
5.1 You Grant Us a License. By submitting any content (including without limitation, your photograph) to our Site, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free license to use, reproduce, display, perform, adapt, modify, distribute, have distributed and promote such content in any form, in all media now known or hereinafter created and for any purpose.
5.2 Content Restrictions. You are solely responsible for any content that you submit, post or transmit via our Services. You may not post or submit any content that:
(a) is defamatory;
(b) contains nudity or sexually explicit content;
(c) may disparage any ethnic, racial, sexual or religious group by stereotypical depiction or otherwise;
(d) exploits images or the likeness of individuals under 18 years of age;
(e) depicts use of illicit drugs;
(f) makes use of offensive language or images;
(g) characterizes violence as acceptable, glamorous or desirable;
(h) provides a link to any commercial websites; or
(i) contains any of your personal contact information, except as specifically required or requested as part of your registration on this site.
5.3 No Obligation to Post Content. We have no obligation to post any content from you or anyone else. In addition, we may, in our sole and unfettered discretion, edit, remove or delete any content that you post or submit.


6. THIRD-PARTY CONTENT. In using our Services, you may be exposed to content from other users or third parties ("Third-Party Content"), either at our Site or through links to third-party websites. We do not control, and shall have no responsibility for, Third-Party Content, including material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. You must evaluate, and bear all risks associated with, Third-Party Content, including without limitation, profiles of other users of our Services.


7. PROPRIETARY RIGHTS
7.1 Our Intellectual Property. All material on our Site are protected by rights of publicity, copyright, trademarks, service marks, patents, trade secrets or other proprietary rights and laws, as may be applicable. Except as expressly authorized by us, you may not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such material. Notwithstanding the foregoing, you may use such material in the course of your normal, personal, non-commercial use of our Services.
7.2 Your Use of Our Intellectual Property. You may not systematically retrieve data or other content from our Site to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of "bots" or otherwise. You may not use of any of our trademarks as metatags on other websites, written materials or otherwise. You may not display any portion of our Site in a frame (or any content from our Site through in-line links) without our prior written consent, which may be requested by contacting us at admin@volunteeralliance.org. You may, however, establish ordinary links to the homepage of our Site without our written permission.


8. USERNAME AND PASSWORD. You will select a username and password as part of the registration process. You are solely responsible for the confidentiality and use of your username and password. You must: (a) log off from your account at the end of each session on our Site; and (b) notify us immediately of any unauthorized use of your username and password or any other breach of security.


9. TERMINATION. We may, in our discretion and without liability to you, with or without cause (such cause may include your breach of these Terms), with or without prior notice and at any time: (a) terminate your access to our Services, (b) deactivate or delete any of your accounts and all related information and files in such accounts and (c) bar your access to any of such files or Services.


10. DISCONTINUANCE OF SERVICES. We may, in our discretion and without liability to you, with or without prior notice and at any time, modify or discontinue, temporarily or permanently, any portion of our Services.


11. LEGAL COMPLIANCE. You shall use our Services in a manner consistent with any and all applicable local, state, national and international laws and regulations, including, but not limited to, United States export-control laws. You hereby represent and warrant to us that you are not (a) located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, (b) identified as a "Specially Designated National", or (c) placed on the Commerce Department’s Denied Persons List. Without limiting the foregoing, you are solely responsible for determining whether you have complied with travel restrictions to and from certain countries, including travel to and from countries other than the U.S.
You shall not use the Services if the laws of your country prohibit you from doing so in accordance with these Terms (for example, if you are not allowed to provide the types of personal information that we require, or if you are prohibited from participating in certain Internet activity). By using the Services, you represent and warrant to us that such use will not violate, or cause us to violate, the laws of your country.


12. REPRESENTATIONS AND WARRANTIES. You hereby represent and warrant to us that: (a) you have the full power and authority to enter into and perform under these Terms; (b) your use of our Services will not infringe the copyright, trademark, right of publicity or any other legal right of any third party; (c) you will comply with all applicable laws in using our Services and in engaging in all other activities arising from, relating to or connected with these Terms, including, without limitation, contacting other users of our Services; and (d) you own or otherwise have all rights necessary to license the content you submit and that the posting and use of your content by us will not infringe or violate the rights of any third party.


13. DISCLAIMER OF WARRANTIES
13.1. IF YOU USE OUR SERVICES, YOU DO SO AT YOUR SOLE RISK. OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM, AND YOU WAIVE, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

13.2. WE DO NOT WARRANT THAT (A) OUR SERVICES WILL MEET YOUR REQUIREMENTS; (B) OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) ANY INFORMATION THAT YOU MAY OBTAIN THROUGH OUR SERVICES WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR SERVICES WILL MEET YOUR EXPECTATIONS; (E) ANY INFORMATION YOU PROVIDE OR WE COLLECT WILL NOT BE DISCLOSED TO THIRD PARTIES; OR (F) ANY ERRORS IN ANY DATA OR SOFTWARE WILL BE CORRECTED.
13.3. IF YOU ACCESS OR TRANSMIT ANY CONTENT THROUGH THE USE OF OUR SERVICES, YOU DO SO AT YOUR OWN DISCRETION AND YOUR SOLE RISK. YOU ARE SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGE ARISING OUT OF SUCH ACCESS OR TRANSMISSION.

13.4. NO DATA, INFORMATION OR ADVICE OBTAINED BY YOU IN ORAL OR WRITTEN FORM FROM US OR THROUGH OR FROM OUR SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.


14. LIMITS ON LIABILITY
14.1. WE SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INDIRECT, INCIDENTAL, GENERAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES) EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING FROM OR RELATING TO: (A) THE USE OR INABILITY TO USE OUR SERVICES; (B) THE COST OF REPLACEMENT OF ANY GOODS, SERVICES OR INFORMATION PURCHASED OR OBTAINED AS A RESULT OF ANY INFORMATION OBTAINED FROM OR TRANSACTIONS ENTERED INTO THROUGH OR FROM OUR SERVICES; (C) DISCLOSURE OF, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT; (D) DAMAGES FOR LOSS OR CORRUPTION OF DATA OR PROGRAMS, SERVICE INTERRUPTIONS OR PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF WE KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (E) STATEMENTS, CONDUCT OR OMISSIONS OF ANY SERVICE PROVIDERS OR OTHER THIRD PARTY ON OUR SERVICES; (F) YOUR OR ANYONE ELSE’S CONDUCT OR ACTS IN CONNECTION WITH THE USE OF THE SERVICES, INCLUDING WITHOUT LIMITATION, BODILY INJURY, EMOTIONAL DISTRESS, DEATH OR ANY OTHER DAMAGES RESULTING FROM COMMUNICATIONS OR MEETINGS WITH OTHER REGISTERED USERS OF OUR SERVICES OR PERSONS INTRODUCED TO YOU BY OUR SERVICES, WHETHER ON-LINE OR OFF-LINE; OR (G) ANY OTHER MATTER ARISING FROM, RELATING TO OR CONNECTED WITH OUR SERVICES OR THESE TERMS.
14.2. WE SHALL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN PERFORMING UNDER THESE TERMS, WHETHER OR NOT SUCH FAILURE OR DELAY IS DUE TO CAUSES BEYOND OUR REASONABLE CONTROL.
14.3. IN NO EVENT WILL OUR AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY IN ANY MATTER ARISING FROM OR RELATING TO WITH OUR SERVICES OR THESE TERMS EXCEED THE SUM OF ONE HUNDRED US DOLLARS ($100).
14.4. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS OF SECTIONS 13 AND 14 MAY NOT APPLY TO YOU.


15. INDEMNITY. You shall defend, indemnify and hold harmless us (and each of our officers, directors, members, employees, agents and affiliates) from any claim, demand, action, damage, loss, cost or expense, including without limitation reasonable attorneys’ fees, arising out or relating to your use of our Services or alleging facts or circumstances that could constitute a breach of any provision of these Terms by you. If you are obligated to indemnify us, we will have the right, in our sole and unfettered discretion, to control any action or proceeding and determine whether we wish to settle it, and if so, on what terms.


16. REPORTING MISCONDUCT. If you stay with or host anyone who you feel is acting or has acted inappropriately, including but not limited to offensive, violent or sexually inappropriate behavior, who steals from you or engages in any other disturbing conduct, you must immediately report such person to the appropriate authorities and to us by contacting us at admin@volunteeralliance.org; provided that your report shall not obligate us to take any action or cause us to incur any liability.


17. MEETINGS. Many in-person meetings are held by groups of interested members and are not sponsored or organized by us. Members who organize meetings should make clear in their announcements, invitations and signage that their meetings have not been organized or approved, and are not run, by us. We cannot guarantee the quality, organization or safety of any in-person meeting (whether or not sponsored by us). Members attend meetings at their own risk.


18. LANGUAGES. The translation of any portion of this Site into another language is for your convenience only. Like any automated translation technology, the on-line third-party translation application used on this Site is susceptible to inaccuracy. You may rely only on the original, English-language version of this Site.


19. DISPUTES. In the event a dispute arises between you and us, our goal is to provide you with a neutral and cost-effective means to resolve the dispute quickly. Accordingly, any claim or controversy at law or equity that arises out of these Terms or our Services ("Claim") shall be resolved in accordance with one of the subsections below or as we may otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution ("ADR") procedures, such as mediation, as an alternative to litigation.
(a) Binding Arbitration. For any Claim (excluding Claims for injunctive or other equitable relief) where the total amount of the award sought is less than Ten Thousand US Dollars (US$10,000), you or we may elect to resolve the dispute through binding arbitration conducted by telephone, on-line and/or based solely upon written submissions where no in-person appearance is required. In such cases, the arbitration shall be administered by the American Arbitration Association in accordance with its applicable rules, or any other established ADR provider agreed upon by the parties. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
(b) Court. Alternatively, any Claim may be adjudicated by a court of competent jurisdiction located in California, USA or where the defendant is located (in our case Alameda County, California, USA, and in your case your home address). You and we agree to submit to the personal jurisdiction of a state court located in Alameda County, California or a US federal court located in San Francisco, California.
(c) Alternative Dispute Resolution. Alternatively, we will consider use of other forms of ADR, such as binding arbitration to be held in California, USA or another location agreed upon by the parties.
(d) Attorney’s Fees. All Claims (excluding requests for injunctive or equitable relief) between the parties must be resolved using the dispute-resolution mechanism that is selected in accordance with this Section 19 by the first party to file a Claim. Should either party file an action contrary to this Section 19, the other party may recover attorneys’ fees and costs up to US$5,000, provided that the party seeking the award has notified the other party in writing of the improperly filed Claim, and the other party has failed to withdraw the Claim.


20. NOTICES. Any notices or other communications required or contemplated by these Terms shall be in writing and shall be deemed given (a) three (3) business days after being sent by certified or registered mail with return receipt, or (b) one (1) business day after being sent by reputable express courier service with tracking capability. Such notices shall be addressed to a party as follows, or to such other address as such party may designate by notice from time to time:
(a) to us at
Volunteer Alliance Inc.,
Attention: Legal Notices
426 17th Street, Suite 700
Oakland, CA 94612
United States
and (b) to you, if you are a registered user, at an address you provide in connection with your registration to use our Services.


21. MISCELLANEOUS. These Terms shall be interpreted in accordance with the laws of the State of California, USA, without regard to conflict-of-law principles. These Terms contain the entire agreement, and supersede all prior and contemporaneous understandings, between the parties regarding their subject matter. Our failure or delay in exercising any right, power or privilege under these Terms shall operate as a waiver thereof. The invalidity or unenforceability of any of these Terms shall not affect the validity or enforceability of any other of these Terms, all of which shall remain in full force and effect. We may assign our agreement with you. Headings of sections are for convenience only and shall not be used to limit or construe such sections. Sections 1.5 (Release), 4 (Privacy), 5.1 (License), 6 (Third-Party Content), 7 (Proprietary Rights), 14 (Limits on Liability), 15 (Indemnity), 18 (Languages), 19 (Disputes), 20 (Notices) and this Section 21 (Miscellaneous) shall survive any termination or expiration of these Terms.
Please contact us with any questions regarding these Terms.
Your continued use of this Site and registration to use our Services is contingent upon your agreement to be bound by these Terms of Use.

Definition of key terms

Volunteer: A Volunteer is an individual that volunteers at a Community Based Organization, either directly or through a Volunteer Placement Organization.

Community Based Organization: A Community Based Organization is an organization that hosts Volunteers at a single Community Based project.

Volunteer Placement Organization: A Volunteer Placement Organization is an organization that places Volunteers with a Community Based Organization. Volunteer Placement Organizations may place Volunteers at more than one Community Based Organization.

Volunteering Request: A request by an Organization to a Volunteer. Volunteering Requests include an arrival date, departure date, total cost and what the cost includes.

The total cost is set by the Community Based Organization.

The total cost includes the Volunteer Deposit (10%) and the Volunteering Request Subtotal (90%).

Volunteer Deposit: The Volunteer Deposit is 10% of the total cost of the Volunteering Request. The Volunteer Deposit is due within 7 days to secure the Volunteering Request and is paid to Volunteer Alliance.

Volunteer Alliance reserves the right to change the Volunteering Deposit at any time and without prior notice.

Volunteering Request Subtotal: The Volunteering Request Subtotal is 90% of the total cost of the Volunteering Request. The Volunteering Request Subtotal is due 3 weeks before the arrival date of the Volunteering Request and is the money that will be paid to the Community Based Organization.

Volunteer Alliance Payments & Withdrawals Account: 7 days after the Volunteering Request arrival date, Volunteer Alliance releases the Volunteering Request Subtotal to the Volunteer Alliance Payments & Withdrawals Account of the Community Based Organization.

For a long-term reservation that lasts 28 nights or more, Volunteer Alliance only releases the first month of the Volunteering Request Subtotal to the Volunteer Alliance Payments & Withdrawals Account of the Community Based Organization 7 days after the Volunteering Request arrival date. Volunteer Alliance releases the Volunteer Request Subtotal for each subsequent month 7 days after the start of that month until the full Volunteer Request Subtotal is released.

The Volunteer Alliance Payments & Withdrawals Account shows the Payments, Withdrawals and Balance for the Organization.

Cancellation: When a Volunteer or Community Based Organization cancels a Volunteering Request.

Withdrawal: When a Community Based Organization withdraws money from their Volunteer Alliance Payments & Withdrawals Account to their bank or PayPal account.

Withdrawal Fee: Is the cost to the Community Based Organization for withdrawing the money from their Volunteer Alliance Payments & Withdrawals Account to their bank or PayPal account. Note that Volunteer Alliance does not charge the Withdrawal fee - the Withdrawal Fee is the fee from the Community Based Organization bank or PayPal.

Volunteer Alliance reserves the right to change the Withdrawal Fee at any time and without prior notice.

Volunteer Placement Organization Listing Fee: Volunteer Placement Organizations are organizations that place Volunteers at Community Based Organizations for a fee. Volunteer Alliance charges Volunteer Placement Organizations US$500 per calendar year for listing their profile on Volunteer Alliance.

Volunteer Alliance reserves the right to change the Volunteer Placement Organization Listing Fee at any time and without prior notice.

Terms for Volunteers

Volunteer profiles

  • You must complete all mandatory fields.
  • You cannot communicate with Community Based Organizations that you initially connected with on Volunteer Alliance outside of the Volunteer Alliance messaging system. Communicating and paying through Volunteer Alliance helps to ensure that Volunteers are protected under our Terms, Cancellation and Money Back Guarantee policies.
  • Volunteer Alliance reserves the right to remove Volunteer profiles that violate our terms and vision.

Volunteering Request

  • When you receive a Volunteering Request from a Community Based Organization, you will receive an invoice for the Volunteer Deposit to secure the Volunteering Request. Your Volunteering Request will appear as Volunteering Requests - Volunteer Deposit due.
  • Payment of this invoice must be received in full, within 7 days of the date on which the invoice was generated, and at least 3 weeks before the arrival date of your Volunteering Request or your Volunteering Request will be cancelled.
  • After your payment is received and confirmed by Volunteer Alliance, you will receive an invoice from Volunteer Alliance for the Volunteering Request Subtotal to finalize your Volunteering Request. Your Volunteering Request will appear as Volunteering Requests - Volunteer Deposit received, Volunteering Request Subtotal due.
  • Payment of this invoice must be received in full at least 3 weeks before the arrival date of your Volunteering Request or your Volunteering Request will be cancelled and your deposit will not be refunded.
  • Your Volunteering Request will appear as Volunteering Requests - Payment received, Upcoming trips when payment is received and confirmed by Volunteer Alliance.

Cancellation

A Volunteering Request is cancelled when you or the Community Based Organization submits to Cancel Request.

Any refunds will be made via the same method you used to make the payment. It may take up to 7 business days for refunds to be processed.

If you cancel a Volunteering Request

  • If you cancel the Volunteering Request after you have made your deposit payment, the Volunteer Deposit paid is non-refundable.
  • For a full refund of the Volunteering Request Subtotal, Cancellation must be made at least 3 full weeks prior to the Volunteering Request arrival date. For example, if the Volunteer Request arrival date is scheduled for a Friday, a full refund will be made if a cancellation is received by 11:59pm the Thursday 3 full weeks prior to the arrival date.
  • If you cancel the Volunteering Request within 3 weeks of the Volunteering Request arrival date, the cost of the first full week is non-refundable, but 100% of the remaining balance of the Volunteering Request Subtotal will be refunded.
  • If you arrive at a Community Based Organization and cancel your Volunteering Request earlier than the Volunteering Request departure date, the cost of the next full calendar month after your Cancellation is non-refundable. Thereafter, you will receive a refund of 50% of the Volunteering Request Subtotal paid for the remainder of your stay. For example, if you cancel before 11:59pm on the 20th of the month, the next month, to the 20th of the following month, is non refundable, but the remaining balance of the Volunteering Request Subtotal will be 50% refunded.

If a Community Based Organization cancels a Volunteering Request

  • If the Community Based Organization cancels your Volunteering Request, the total cost, including both the Volunteering Request Subtotal and Volunteer Deposit, will be refunded.
  • In these situations, Volunteer Alliance will attempt to help you find a comparable Community Based Organization with which you can volunteer.

Cancellation policy exceptions

    Volunteer Alliance reserves the right to override the above cancellation policy at its discretion. In extenuating circumstances Volunteer Alliance may choose to refund payments to Volunteers who cancel Volunteering Requests for reasons such as death, serious illness, natural disaster or political unrest. Please contact us with valid documentation of your situation for more information.
  • Note that Volunteer Alliance recommends that volunteers are adequately insured and follow the travel advice of authorities in their home country. Volunteer Alliance is under no obligation to refund payments to Volunteers who cancel their Volunteering Request and its right to do so in rare cases should not be seen as a substitute for proper travel insurance.

Complaints

  • To lodge a complaint, you should contact Volunteer Alliance with any documentation relevant to your complaint.
  • All complaints must be lodged with Volunteer Alliance in writing within 30 days of the Volunteering Request departure date.
  • Volunteer Alliance will mediate all claims and complaints, and has the final say in all disputes.

Money Back Guarantee

If you Volunteer with an Community Based Organization whose profile is false or misleading, Volunteer Alliance will refund 100% of the Volunteering Request Subtotal.

To be eligible for the Money Back Guarantee you must:

  • Submit the Cancellation within 7 days of the Volunteering Request arrival date.
  • Give a negative review of the Community Based Organization.
  • Provide documentation relevant to your claim. Relevant documentation could include photographs from your stay or a description of your experience and how this differed from the information presented in the Community Based Organization’s profile.

Reviews

  • After the Volunteering Request departure date, you can review the Community Based Organization.
  • Reviews must follow our review guidelines to be approved by the admin and appear on the Community Based Organization profile.
  • Similarly, Community Based Organizations will have the opportunity to review you after the Volunteering Request departure date.
  • You can respond to reviews that you receive by commenting on the review. These responses will appear directly below the review on your profile.
  • Review responses also must follow our review guidelines to be approved by the admin and appear on your profile.

Liability

  • You agree to use the Volunteer Alliance platform at your own risk.
  • Although Volunteer Alliance takes reasonable steps to prevent loss, damage or injury arising from the use of our platform, we do not warrant, guarantee or make any representations about the safety of the platform, nor that it is free from errors.
  • Volunteer Alliance shall not be held liable or responsible for any guarantees or representations offered by third party Community Based Organizations, Volunteer Placement Organizations or their agents.
  • Volunteer Alliance is not responsible for any error, omission, interruption, deletion or delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of the Volunteer Alliance website.

Terms for Community Based Organizations

Community Based Organization profiles

  • To create a Community Based Organization profile you must be operating on behalf of an organization that hosts Volunteers at a single Community Based project.
  • You must have a bank or PayPal account in the name of your Community Based Organization.
  • You must complete all mandatory fields.
  • You cannot communicate with Volunteers that you initially connected with on Volunteer Alliance outside of Volunteer Alliance. Communicating and paying through Volunteer Alliance helps to ensure that Community Based Organizations are protected under our Terms, Cancellation and Money Back Guarantee policies.
  • Volunteer Alliance reserves the right to remove Community Based Organization profiles that violate our terms and vision.

Volunteering Request

  • When a Volunteer sends you a message on Volunteer Alliance, you are able to send the Volunteer a Volunteering Request
  • When you send a Volunteer a Volunteering Request, the Volunteer will receive an invoice from Volunteer Alliance for the Volunteer Deposit to secure the Volunteering Request. Your Volunteering Request will appear as Volunteering Requests - Volunteer Deposit due.
  • The Volunteer must make payment, in full, within 7 days of the date on which the invoice was generated, and immediately if the invoice date is within 3 weeks before the arrival date of your Volunteering Request or the Volunteering Request will be cancelled.
  • After payment is received and confirmed by Volunteer Alliance, the Volunteer will receive an invoice from Volunteer Alliance for the Volunteering Request Subtotal to finalize the Volunteering Request. Your Volunteering Request will appear as Volunteering Requests - Volunteer Deposit received, Volunteering Request Subtotal due.
  • The Volunteer must make payment, in full, at least 3 weeks before the arrival date of the Volunteering Request or the Volunteering Request will be cancelled.
  • Your Volunteering Request will appear as Volunteering Requests - Payment received, Upcoming trips, when payment is received by Volunteer Alliance.
  • For Volunteering Requests that are less than 1 month, 7 days after the Volunteering Request arrival date, Volunteer Alliance releases the Volunteering Request Subtotal to the Community Based Organization Volunteer Alliance Payments & Withdrawals Account.
  • For Volunteering Requests that last more than 1 month (30 days), Volunteer Alliance will release the Volunteering Request Subtotal of each month 7 days after the start of that month upon request. For example, if the Volunteering Request is for 2 months. Volunteer Alliance will release the Volunteering Request Subtotal of the first month, 7 days after the volunteer arrives, upon written request by your organization, then the second month's payment will be available 30 days after the first request.

Withdrawals

  • The total amount owing to you from Volunteering Requests will appear in your Volunteer Alliance Payments & Withdrawals Account.
  • Once you have over US$100 in your Volunteer Alliance Payments & Withdrawals account, you can choose to Withdrawal.
  • When you elect to make a Withdrawal, the funds in your account will be paid into your nominated bank or PayPal account, less the Withdrawal Fee.
  • After you Withdrawal, it will take some additional time for the money to arrive into your account, depending on your payment processor. The average processing time is 7-10 business days for withdraw from your Volunteer Alliance Payments & Withdrawals Account.
  • Note that many banks do not process transactions on weekends or holidays. Therefore, a payout released between Friday and Sunday might not be processed until Monday, and longer for international transfers. It's also possible for a processor to experience technical issues or for other extenuating circumstances to occur that could cause your Withdrawal to take longer than usual to arrive. Volunteer Alliance takes no responsibility for delays in Withdrawals made through third party payment providers.
  • There is a Withdrawal Fee each time you Withdrawal.
  • You are limited to 1 Withdrawal per calendar month.

Cancellation

A Volunteering Request is cancelled when you or the Volunteer submits to Cancel Request.

If you cancel a Volunteering Request

  • If you need to cancel a Volunteering Request, please contact Volunteer Alliance and advise of your reason for Cancellation.
  • If you cancel a Volunteering Request, the full amount, including the Volunteer Deposit, is refunded to the Volunteer.
  • Depending on your reason for the Cancellation, you may receive a negative review from the admin.
  • Volunteer Alliance reserves the right to remove Community Based Organization profiles that cancel Volunteering Requests without good reason.

If a Volunteer cancels a Volunteering Request

  • If a Volunteer cancels the Volunteering Request after payment has been made, the Volunteer Deposit paid is non-refundable.
  • If a Volunteer cancels the Volunteering Request 3 full weeks prior to the Volunteer Request arrival date, the full Volunteering Request Subtotal will be refunded. For example, if the Volunteer Request arrival date is scheduled for a Friday, a full refund will be made if a cancellation is received by 11:59pm the Thursday 3 full weeks prior to the arrival date.
  • If a Volunteer cancels the Volunteering Request within 3 weeks of the Volunteering Request arrival date, the cost of the first full week is non-refundable, but 100% of the remaining balance of the Volunteering Request Subtotal will be refunded.
  • If a Volunteer arrives at a your Community Based Organization and cancels the Volunteering Request earlier than the Volunteering Request departure date, the cost of the next full calendar month after the Cancellation is non-refundable. Thereafter, the Volunteer will receive a refund of 50% of the Volunteering Request Subtotal paid for the remainder of their stay. For example, if the Volunteer cancels before 11:59pm on the 20th of the month, the next month, to the 20th of the following month is non refundable, and the remaining balance of the Volunteering Request Subtotal will be 50% refunded.

Cancellation Policy Exceptions

  • Volunteer Alliance reserves the right to override the above cancellation policy at its discretion. In extenuating circumstances Volunteer Alliance may choose to refund payments to Volunteers who cancel a Volunteering Request for reasons such as death, serious illness, natural disaster or political unrest.

Money Back Guarantee

If your profile is false or misleading, Volunteer Alliance will refund 100% of the Volunteering Request Subtotal to the Volunteer.

To be eligible for the Money Back Guarantee a Volunteer must:

  • Submit the Cancellation within 7 days of the Volunteering Request arrival date.
  • Give you a negative review.
  • Provide documentation relevant to their claim. Relevant documentation could include photographs from their stay or a description of their experience and how this differed from the information presented in your profile.
  • Volunteer Alliance also reserves the right to refund 100% of the Volunteering Request Subtotal to the Volunteer if the Volunteer is mistreated.

Reviews

  • After the Volunteering Request departure date, you can review the Volunteer.
  • Reviews must follow our review guidelines to be approved by the admin and appear on the Volunteer profile.
  • Similarly, Volunteers will have the opportunity to review you after the Volunteering Request departure date.
  • You will be notified by email when you receive a review.

  • You can respond to reviews that you receive. These responses will appear directly below the review on your profile.
  • Review responses are also limited to 500 characters and must follow our review guidelines to be approved by the admin and appear on your profile.

Liability

  • You agree to use the Volunteer Alliance platform at your own risk.
  • Although Volunteer Alliance takes reasonable steps to prevent loss, damage or injury arising from the use of our platform, we do not warrant, guarantee or make any representations about the safety of the platform, nor that it is free from errors.
  • Volunteer Alliance shall not be held liable or responsible for any guarantees or representations offered by third party Volunteer Placement Organizations, Volunteers or their agents.
  • Volunteer Alliance is not responsible for any error, omission, interruption, deletion or delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of the Volunteer Alliance website.

Terms for Volunteer Placement Organizations

Volunteer Placement Organization profiles

  • To create a Volunteer Placement Organization profile, you must be operating on behalf of an organization that places Volunteers with one or more Community Based Organizations.
  • You must have a web address from which Volunteers can request to be placed with one or more Community Based Organizations.
  • You must complete all mandatory fields.
  • Volunteer Alliance reserves the right to remove Volunteer Placement Organization profiles that violate our terms and vision.

Reviews

  • You can respond to reviews that you receive. These responses will appear directly below the review on your profile.
  • Review responses must follow our review guidelines to be approved by the admin and appear on your profile.

Liability

  • You agree to use the Volunteer Alliance platform at your own risk.
  • Although Volunteer Alliance takes reasonable steps to prevent loss, damage or injury arising from the use of our platform, we do not warrant, guarantee or make any representations about the safety of the platform, nor that it is free from errors.
  • Volunteer Alliance shall not be held liable or responsible for any guarantees or representations offered by third party Community Based Organizations, Volunteers or their agents.
  • Volunteer Alliance is not responsible for any error, omission, interruption, deletion or delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of the Volunteer Alliance website.